Google is a search engine we all can’t live without in 2016, at least that is the case for most people conducting trillions of search queries each year. As a business owner, Google can make or break an online business through showing results that point the searcher for your brand (or website) to bad review site.
I created a new post explaining how to remove information from Google search engine, and now decided to create this new post providing the insight you may find it of use if are searching for ways to remove negative review from Google search.
Video Session That Explains How to Deal with Negative Reviews from Google
Keep in mind that the best advice is “do not react quickly to the bad feedback you may have got for your business” instead, plan a reply that addresses the concerns of the previous customer and try to win them back because you can.
Customer Service Should Be Part of All Online Businesses
Operating an internet business can be challenge especially if you dived right into the online business ocean. Although you can basically set up an online business within days by registering a domain and creating a website quickly, doesn’t mean we have an online business. Meaning, customer service should be as important as ranking keywords in Google to drive website traffic.
Visitors to your website must quickly get a sense of your business legitimacy through your security policies, return policies as well as handling customer support requests. It isn’t smart to just have a ticketing system when you are building a successful business online.
Treat each customer service request as important as “your online business success depends on it” because it actually does. You know this if you unfortunately got a negative feedback online about your business.
How to Deal With All Customers?
Basically so far, I’ve tried to relay the importance of having good policies in place for dealing with customer service issues. However, working online “you will have to deal with those who believe that you should offer them your services for free, or, replace an item that they broke for whatever the reason, or even, scammers who will want you to reveal your financials details”.
These are the types of potential customers which you will encounter while building a successful online business for yourself. So its best to prepared and have systems in place so that you can deal with all types of people / customers as best that you can. Because you need them, I need them, businesses in all shapes and sizes need them. Satisfy them by offering a great customer service.